TCH Protection Services Details

TCH Protection Services Terms & Condition

1. DEFINITIONS

Throughout this Service Contract (“Plan”) the words (1) “you” and “your” refer to the purchaser of this Plan as shown on the invoice and/or receipt; (2) “we”, “us”, “our” refer to the company obligated under this Plan as referenced in the Provider section of this Plan; (3) “product” refers to furniture sold and used for residential purposes (personal, family or household use) that is constructed of upholstered fabric, microfiber, coated fabrics, A & P leather, bonded leather, bycast leather, bicast leather, vinyl, wood, glass, laminates, metal, stone, and other hard surfaces that are purchased concurrently with this Plan; (4) “retailer” indicates the store where you purchased the product(s) and this Plan.

2. PROVIDER

The Provider of this Plan depends on the state in which you purchased the Plan. If you purchased this Plan in the following states, AL, AK, CA, CT, DE, DC, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NE, ND, NH, NJ, NV, NY, OH, OR, PA, RI, SC, SD, TN, TX, UT, VT, WI, WV, the Provider of this Plan and the entity responsible for fulfilling the terms of this Plan is 320 Roebling St #217, Brooklyn, NY 11211, United States. We reserve the right to transfer our obligations to another entity. “We”, “Us” and “Our” mean the company obligated under this Agreement, 320 Roebling St #217, Brooklyn, NY 11211, United States in all states If you want to make a claim or have questions about this Plan please call us at 1-877-718-CLASSY (2527)

3. AGREEMENT

In return for your purchase of this Plan, we agree to provide the benefits stated herein during the term as described below. THIS PLAN IS INCLUSIVE OF THE MANUFACTURER’S WARRANTY; IT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY, BUT PROVIDES CERTAIN ADDITIONAL BENEFITS DURING THE TERM OF THE MANUFACTURER’S WARRANTY. LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER’S WARRANTY PERIOD ARE NOT COVERED UNDER THIS PLAN AND ARE THE RESPONSIBILITY OF THE MANUFACTURER.

4. FURNITURE COVERED BY THIS PLAN

New Upholstered Fabric, Microfiber, Coated Fabric, A & P Leather, Bonded Leather, Bycast Leather, Bicast Leather, Vinyl, Wood, Glass, Laminates, Metal, Stone and other hard surface residential furniture ONLY. This Plan, together with your sales receipt or other proof of purchase of the product(s), shall collectively constitute the entire Plan relating to your coverage. Your sales receipt describes the covered Product(s) and the duration of this Plan.

5. COVERAGE

Three (3) / Five (5) years from the date you take delivery of your new furniture; this Plan provides you coverage for stains and/or damage on Fabric, Microfiber, Coated Fabrics, A & P Leather, Bonded Leather, Bycast Leather, Bicast Leather, Vinyl, Wood, Glass, Laminates, Metal, Stone and other hard surfaces resulting from Accidental Stains or Damage:

• a). All accidental stains attributed to a single occurrence (excluding accumulation defined as a gradual buildup of dirt, dust, body oils and perspiration)
• b). Accidental rips, tears, burns, and punctures
• c). Accidental scratch, gouge, chip, or dent that penetrate the top coat of hard surface finish
• d). Water or Beverage Marks or Rings

This Plan will provide for the cleaning or repair of your covered product.

Upon receiving a claim covered by this Plan we may elect to:

1. Provide cleaning, repair advice and/or repair products to aid in stain removal or repair of the damage. If the stain or damage persists, you may receive a no charge in-home visit by a professional technician. If the technician determines that repairs must be made off-site, the damaged product will be removed and returned at no cost to you, OR
2. If we are unable to repair your product, we may elect to replace the affected area. If the affected area cannot be replaced, then we may elect to have you select a new replacement piece in equal or lesser value to the original purchase price from the retailer from whom this Plan was purchased. This value excludes all taxes, delivery fees, and Plan purchase price or if a replacement selection is higher in value than the original it is your responsibility to pay for the difference in value. If your replacement selection is lower in cost than your original product purchase price, no refund or credit shall be given under this Plan, OR
3. If we are unable to replace your product, or where the cost for repair may exceed the current retail replacement value of your covered product, or replacement is required and either parts, matching fabric or matching leather needed for repair should become unavailable for your covered product, we may elect to pay you a cash settlement. The amount of the cash settlement shall not exceed the lesser of: the current retail cost of a replacement product of like kind and quality, or the retail purchase price you paid for the original covered product. Payment of a cash settlement will fulfill this Plan in its entirety and will cancel and discharge all further obligations under this Plan, where allowed by law. The amount of the cash settlement is determined by us, which is based on the current replacement cost of the covered product and the age of the covered product. In the event your Plan covers more than one product that was sold as a set, coverage under the cash settlement option shall be limited to the individual damaged item within the set. However, if replacement or a cash settlement is provided for a product(s) that is a part of a matching set, coverage will still be in effect for the other matching pieces for the remainder of the coverage period. This Plan only covers the product(s) listed on sales receipt.

We will NOT replace matching pieces of product(s) that are/are not damaged or otherwise not eligible for coverage under this Plan (except for sectionals, dining table and chairs, when necessary).

A. Once a claim has been successfully resolved under your protection plan, the plan will be considered fulfilled and will no longer be active.

B. If we replace your covered product, the original product will become our property. You may be given the option of a full refund of your Plan purchase in lieu of cleaning, replacement, or reupholstering, should you decide to keep the original furniture in its present condition. Products that are replaced under this Plan are no longer covered by this Plan (this does not include other pieces covered under this plan that were not damaged). You may purchase another Plan for such replaced product(s) to cover those product(s) if the replaced product(s) is/are not a part of a matching set.

C. In the event you submit a covered claim for a stain or damage that we are unable to repair and the particular store where you originally purchased your Furniture has closed, changed ownership, or has stopped selling New Furniture since your purchase, this plan may be limited to service only or terminated and we will give you a refund of the original purchase price of this Plan which will complete your coverage under this Plan. Liability will be limited to a refund of the purchase price of this plan. Once a refund has been issued, all terms and conditions of the plan will be fulfilled and all future claims will be void.

6. YOUR OBLIGATIONS PRIOR TO RECEIVING SERVICE UNDER THIS PLAN

Proof of Purchase: Each time that you request service as provided by this Plan, you must make available for inspection by the Provider a copy of this Plan, along with the original dated invoice and/or receipt that clearly indicates your purchase of this Plan, and the product to be covered by this Plan. These documents will confirm your eligibility to receive service under this Plan. This Plan, together with your sales receipt or other proof of purchase of the product(s), shall collectively constitute the entire Plan relating to your coverage. Your sales receipt describes the covered Product(s) and the duration of the Plan. This Plan is not a maintenance or cleaning contract. In order to receive coverage under this Plan, you must have maintained your product as recommended by the manufacturer or using our approved recommended product(s). Any variation from the manufacturer’s or our recommended maintenance plan may cause your claim to be denied.

7. DELAYS

We will exercise reasonable efforts in providing service under this Plan, but neither we nor the retailer shall be liable for any damage arising out of delays; and in no event shall we or the retailer be liable for consequential damage. In the event your repair requires more than thirty (30) days to complete, the expiration date of your Plan will be extended by the total number of days, in excess of thirty (30) days, that were required to complete the repair.

8. PARTS

Materials furnished as replacements for parts will be drawn from the original manufacturer, the retailer or the service contractor’s inventory of new or rebuilt parts and components. These materials will be furnished under provisions of the manufacturer’s warranty while still in effect and then by our Plan during the remainder of the term of coverage.

9. MANUFACTURER’S WARRANTY

During the manufacturer’s warranty period, the manufacturer is responsible for product(s) and service covered under its warranty. If you should call for service on a product covered under the manufacturer’s warranty, we will refer your call to the manufacturer.

10. WHAT IS NOT COVERED

Anything not specifically listed in the “COVERAGE” section of this Service Plan is excluded. Service or replacement is limited to the damaged product(s) only. The total value of such replacement is limited up to the purchase price of your covered item(s) with a maximum

11. CANCELLATION

You may cancel this Plan within 30 days of the order for any reason by emailing a cancellation request. If you cancel this Plan within the first 30 days after receipt of this Plan and have not made a claim, you will receive a full refund of the price. Suppose you cancel after the first 30 days from receipt of this Plan or any time after we have paid a claim.

We may not cancel this Plan except for

• a). Fraud,
• b). Material misrepresentation by you,
• c). Non-payment by you,
• d). For violation of any of the terms and conditions of the Plan, and
• e). If required to do so by any regulatory authority.

If this Plan was inadvertently sold to you on a product not intended to be covered by this Plan, we will cancel this Plan and return the total purchase price to you.

Please note that once an order has been placed with a replacement authorization, we will not be able to accommodate any changes or cancellations.