The Classy Home FAQ
General Information
We are open from 9:00 AM - 5:00 PM (EST) Monday through Thursday and on Fridays from 9:00 AM to 12:00 PM (EST).
Our fax number is 1-347-772-1212
The Classy home does not maintain a showroom or a store, in order to provide you with the lowest prices online.
Our phone number is 718-388-7516 or +1-877-718-2527
The Classy Home strives to provide the lowest prices on the market. If you do happen to find a lower price, you may email the competitors website link to a [email protected], showing the total price (product plus shipping cost); provide your shipping zip code, and if possible we will try to match the price.
Yes, if the item is expected to be in stock within one month, we will process you order. In most cases your order should arrive within 4-5 weeks. In the case that we expect the item to be out of stock longer, we will notify you to confirm that you still want the item(s). We do our best to constantly update availability; However the website availability is not dynamically generated 'real time' inventory. You may contact us anytime via phone at 718 388 7516, or by emailing to [email protected], to get accurate information on availability.
We sell only brand new furniture. The reason we can offer such great low prices is because we get them directly from the manufacturer. We also have great relationships with them and therefore got fantastic deals worked out.
Please email our customer support [email protected] for any cancellation requests. We allow cancellation up to 12 hours after the order has been placed; unless the order has already been shipped by the manufacturer. Any cancellation of the order after this point will need to follow the return policy.
Ordering Information
Our prices are highly competitive, we have a wide selection, our sales staff is second to none in this industry, and we can provide you with services others do not. Most of all, we understand value of our Customer and the purchase they make!
If another authorized dealership is offering lower price, we want to know about it. We can do better! We also want you to know that internet sellers often have hidden charges that can cost you a lot. We are clear with our prices.
We recommend that you allow up to 4-6 weeks for your furniture to arrive. Usually it will arrive before, most of our furniture ships out about 4 days after the order is placed. Other retailers can quote you 1 week and we could too, but we won’t make promises we can’t keep.
We do offer delivery within the 48 US states.We do have a delivery charge for most items but our prices are lower than the others that offer free shipping so you will end up saving a lot.
We recommend that our customers use our secure website when placing an order. It is the best way to ensure that all the items, quantity and information is correct. But, if you have any problems or feel more secure talking to a live agent, you could feel free to call into the office @ 718-388-7516 and one of our helpful customers service representatives will be happy to help you.
When you join our email list, you will become eligible for the discounts and promotions we offer periodically on select items. If you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Many promotional codes and coupons are limited to one per order.
Payment Information
Our site is connected to a secure HIghgrade encryption with 128 bit keys.
We accept MasterCard, Visa, American Express, Discover, Google Checkout and PayPal.
The Classy Home provides financing through Affirm. You can also try to go through PayPal bill me later which is part of the PayPal program.
We do not take responsibility for any interest lost if an order ends up being cancelled.
No, we do not charge tax. Unless the order is being shipped within New York and New Jersey.
We charge your card as soon as the order gets processed.
Shipping Information
We are sorry, but we only ship to the continental United States. We do not ship to Hawaii or Alaska.
If your order has not left the shipping dock or been placed into a container then it is usually possible to change the address. If your order is in transit then we will try to change the shipping address but you may be charged additional fees as imposed by UPS, FedEx and other carriers. who may be handling your shipment. Please note that we will evaluate requests for address changes in order to eliminate potential fraudulent transactions.
If you agree to an appointed delivery time with the carrier and are not there upon delivery you may be charged a fee for re-delivery. Re-delivery fees are expensive, typically starting at $75 or more. Please do not miss your appointment.
Our shipping companies usually work 5-6 days a week, depending on the area. If you need a delivery on a specific day or time they will try to accommodate you as much as possible. Deliveries anytime out of the regular work hour or days may be subject to an additional fee.
The Classy Home offers 2 different options for shipping: Standard Shipping - Curbside delivery White Glove Silver - The drivers will place the items into the desired room We offer set-up or assembly service to some areas of NYC and NJ only.
In some cases the carrier, such as FedEx, may have cartons separated in transit, and the delivery will occur the day after. Another reason why items may not arrive together is if you ordered items from more than 1 manufacturer. From many manufacturers we ship directly from their warehouses, while from some manufacturers we would ship from our warehouse, therefore items are likely to arrive at different times.
Maximum shipping price is $149 and some zip codes are excluded.
Delivery dates are estimated based on many factors. Your location in regards to the point we're shipping from, influences the delivery time. Since we bring in most products from the manufacturer to our warehouse only once your order was placed, estimated ship dates are based on the manufacturers stock, and the time it takes for them to deliver it to us. This may vary to each individual manufacturer. That is why we send an email with an estimated ship date after the order is placed. Any extended delays in shipment would only be due to the manufactures delay in either restocking or delivering to us.
Returns and Cancellation
Although our products are carefully checked by the factory, there are very rare cases in which defect may occur. Please contact The Classy Home for assistance with defective products. All of our products are covered by each manufacturer's individual warranty policy. Please note that it is up to each manufacturer as to how they want to resolve a defective issue. We reserve the right to request digital images of any items what are reported as defective. Digital images are required by the manufacturer and The Classy Home in order to evaluate and prove the defect. Your cooperation and understanding is appreciated, as digital images are critical to be able to promptly resolve defect issues. Our costumer service representatives will do everything possible to resolve your situation as quickly as possible, however please allow up to 36 hours of processing time or more as we are working with the manufacturer.
Although our products are carefully packaged, there are cases in which the shipment gets damaged in transit. The merchandise that is shipped to you is insured with the shipping company to protect it from damage that may occur in transit. On delivery you will be asked to sign a delivery slip indicating that the order was received in good condition. It is extremely important that you inspect all items at the time of delivery. It is critical that you mark DAMAGED, next to any item that seems slightly defective on the delivery slip prior the driver leaving. Only items marked damaged at the time of delivery will be considered damaged and eligible for a repair, refund or replacement. In the event that all or part of your order arrives damaged, please email us pictures of the damages to [email protected] or open a ticket by clicking here within 48 hours of the delivery. Please note, we reserve the right to request digital images be taken of any items that are reported as damaged. Digital images are required by the manufacturer and The Classy Home in order to provide proof of damage to the freight carrier. Your cooperation and understanding is appreciated, as digital images are critical to be able to promptly resolve defect issues. Our customer service representatives will do everything possible to resolve your situation as quickly as possible, however please allow up to 36 hours of processing time or more if necessary, as we are working with the manufacturer and freight carrier. The Classy Home reserves the right to choose the method by which the claim is resolved. Each damage claim is reviewed carefully and the resolution may include repair, replacement parts or replacement of the entire unit depending on the extent of the damage. Be assured that The Classy Home will expedite the damage resolution and that customer service is of utmost importance. Never refuse a shipment even if there is damage! Refusing a shipment would just delay the whole process and make it harder for us to deal with. In addition a re-delivery charge may occur. You will not be responsible for return shipping charges, or restocking fees for items that arrive damaged.
Please review all the items, quantities and size in your shopping cart prior to ordering, and your email confirmation right after placing the order in order to avoid any problems. Because, once an order is placed with us, our process is to submit the order directly to the manufacturer on your behalf. When this is completed, we and thus the customer become financially obligated to purchase the ordered merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the return policy below: If your items are not damaged or defective and you'd like to return them: you must contact The Classy Home office through emailing to [email protected] your return request. Only once your request has been approved you may initiate a return. The return must be within 5 days of the approved return date. The return will carry a 25% restocking fee which will be deducted from your refund. You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to our warehouse. This is because once items are returned to us; we do not resell them to another customer as they are no longer new. You must re-package any item being returned in it's original packaging and wrapped on the skids when applicable. All the items need to be in perfect, new unused and dissembled when returned. Under no circumstances are returns allowed to be sent to the office of The Classy Home: you must contact us for the return address.
Other
Some of our furniture is assembled while some items will be quick and easy to assemble; which may vary from person to person, their skill and experience level. The Classy Home is not responsible for any assembly problems. If you need assistance with assembly please contact the manufacturers directly. If you need additional help please contact our customer service department at [email protected].
Yes, we offer the extended warranty plan, which is provided by a TCH Protection Plan Services. You can purchase that warranty plan after adding any item to the cart. Protection plans are either of 3 or 5 years.
Despite the best efforts of The Classy Home, a small number of items may be incorrectly priced. The Classy Home at its sole discretion may refuse to honor orders in which a pricing error has occurred.
