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The Classy Home FAQ

General Information

What are your office hours?

We are open from 9:00 AM - 5:00 PM (EST) Monday through Thursday and on Fridays from 9:00 AM to 12:00 PM (EST).

What is your fax number?

Our fax number is 1-347-772-1212

Do you have a showroom or a store?

The Classy home does  not maintain a showroom or a store, in order to provide you with the lowest prices online.

What is your phone number?

718-388-7516 877-718-2527

Can you match or beat a competitor`s price?

The Classy Home strives to provide the lowest prices on the market. If you do happen to find a lower price, you may email the competitors website link to a support@theclassyhome.com, showing the total price (product plus shipping cost); provide your shipping zip code, and if possible we will try to match the price.

What is your phone number?

Our Phone number is 1-877-718-CLASSY or 718-388-7516.

Do you Backorder items?

Yes, if the item is expected to be in stock within one month, we will process you rorder. In most cases your order should arrive within 4-5 weeks. In the case that we expect the item to be out of stock longer, we will notify you to confirm that you still want the item(s). Please note that we have over 30,000 items on our website, and we do our best to constantly update availability; However the website availabitlity is not dynamically generateded 'real time' inventory. You may contact us anytime via phone at 718 388 7516, or by emailing to support@theclassyhome.com, to get accurate information on availability. 

How is it possible for you to have such low prices? Are these authentic items, or maybe used?

We sell only brand new furniture. The reason we can offer such great low prices is because we get them directly from the manufacturer. We also have great relationships with them and therefore got  fantastic deals worked out.

What is your cancellation policy?

Please email our customer support support@theclassyhome.com for any cancelation reqeusts. We allow cancelation up to 12 hours after the order has been placed; unless the order has already been shipped by the manufacturer. Any cancellation of the order after this point will need to follow the return policy.    

Ordering Information

Why buy my Furniture at The Classy Home?

Are The Classy Home prices the lowest?

How long does it take to get our furniture?

Do you deliver the furniture or will we need a truck?

What is the best method for placing the order?

How can I save even more when I shop?

Payment Information

Is it safe to place an order on your site? I am concerned about submitting my credit card information online.

What payment methods do you accept?

Do you offer any financing?

Do you charge sales tax?

When does my credit card get charged?

Shipping Information

Do you ship outside of the Continental United States?

May I change the shipping address after I placed the order?

What happens if I miss my delivery appointment with the carrier?

Do you deliver on weekends, holidays or evenings?

What shipping methods are available?

I ordered multiple items but they did not arrive together.

How much do you charge for shipping?

How are delivery dates estimated?

Returns and Cancellation

What should i do if the products are defective?

What should i do if my shipment is damaged?

What is your return policy?

Other

What about assembly?

Do you offer an extended warranty plan?

How are pricing errors handled?

What is your warranty policy?

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